anonym wrote on 06-12-2013

DO NOT USE CAMBERWELL CARS

The driver I had yesterday was unprofessional, rude and aggressive. He charged me an extra £6, above what I was quoted, for having luggage and when I questioned him about it he was aggressive to the point of stopping in a petrol station and calling his controller, after which he rudely told me I had to pay the extra fee. I called his controller myself and the driver again stopped the car and refused to move delaying my trip for a second time. The controller was sullen and unhelpful and stated several times that he couldn't do anything about it, it wasn't up to him, and it wasn't his fault. I pointed out to him that I was a regular customer and I always took the same bags with me each time and had never experienced this charge before. I told him that I wouldn't be using his company again to which he simply said I could do whatever I wanted. Seriously flawed customer service. The driver continued on only after I agreed to the extra fee and I finally made it to my destination and paid. To my amazement, after everything, he sullenly told me he didn't have change and spent the next ten minutes going from shop to shop trying to get some coins while I waited on the street. The worst experience I've ever had in a taxi.